CRM: On-premises or Cloud?
Everyone’s talking about the cloud as the place for storing data and running applications. Recently the direction of travel and working remotely has certainly been in its favor, but is…
The (not so) hidden risks of outdated software
If you’re running a version of Act! that you purchased a few years ago (or more!), chances are your version has been retired. This means you’re no longer receiving critical…
An overview of best practices for inbox placement
One of the critical aspects of an effective email marketing strategy is maximizing email deliverability and inbox placement. Recipient inbox providers and email filtering services track your email sending history…
The best CRM for Real Estate
In the world of real estate, the two most important things are the market prices and your client rolodex. Not much you can do about the former, but when it…
10 Signs Your Business Might Need a CRM
There comes a point in the life of any business owner where things might feel a bit… out of control. You might be frustrated because the company isn't growing as…
3 Reasons Why Having CRM is Essential for Your Business
CRM, or customer relationship management, is an umbrella term for all of the activities businesses utilize to manage their relationship with current and potential clients, and be more organized in…
How to improve Customer Experience with CRM
In today’s technology dominated world customers are interacting with businesses differently than they have in the past. They’re more informed and socially engaged, posing a challenge to many businesses. And,…
4 Signs Your Small Business Needs CRM
Maybe your business hasn't grown for several years; or perhaps it has grown, but at a snail's pace. It could be that your salespeople aren't able to effectively follow up…
Building Exceptional Customer Relationships With CRM
Every interaction you have with a customer matters. From the ease of your ordering process to the expertise of your customer support agents, every time a customer has contact with…
Using Act! To Get To Know Your Customers
Thorough knowledge of your customers and prospects is invaluable and critical for your company's success. A recent article from Business 2 Community highlights six fundamental features of a long-lasting relationship…