{"id":120260,"date":"2025-07-01T17:49:00","date_gmt":"2025-07-02T00:49:00","guid":{"rendered":"https:\/\/www.act.com\/?page_id=120260"},"modified":"2026-06-16T03:08:26","modified_gmt":"2026-06-16T10:08:26","slug":"support-plans","status":"publish","type":"page","link":"https:\/\/www.act.com\/au\/support-plans\/","title":{"rendered":"Support Plans"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1744226474596{margin-bottom: 30px !important;}&#8221;][vc_column]<div class=\"actcrm-page-banner-container standard \" style=\"background-image: url(https:\/\/www.act.com\/wp-content\/themes\/act-crm\/assets\/images\/actcrm-hero-banner.jpg);\">\n\t<div class=\"container\">\n\t\t\n\t\t\n\t\t<div class=\"page-banner-row\">\n\n\t\t\t\t\t\t<div class=\"page-banner-text\">\n\t\t\t\t<h1>Act! Advantage Support Plans<\/h1>\n<p>Need a hand? We have you covered! See what\u2019s in our Standard support plan \u2014 included with your Act! Advantage subscription \u2014 or experience VIP service with Enhanced Support.<\/p>\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row el_id=&#8221;main-price-cards&#8221; css=&#8221;.vc_custom_1748430320701{padding-bottom: 75px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner el_class=&#8221;column-contents-middle-align&#8221; width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner el_class=&#8221;price-card-column&#8221; width=&#8221;2\/3&#8243;]<div class=\"actcrm-price-card-container wpb_content_element   vc_custom_1748429647211vertical\">\n        <div class=\"price-card-inner\">\n\n        \n                \n            <div class=\"price-title\">\n                <h2 style=\"font-size: 3rem;\">Standard<\/h2>            <\/div>\n            \n               \n            <div class=\"price-bundle\">\n                Included at no extra charge with active Act! Advantage subscriptions!            <\/div>\n            \n                        <div class=\"price-label\">\n                Included            <\/div>\n                        \n            \n            \n                    \n                    \n        \n                        <div class=\"price-content\">\n                <p><strong>Includes:<\/strong><\/p>\n            <\/div>\n                \n\n                        <div class=\"price-feature-list\">\n                <ul>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                 Knowledgebase                    <\/li>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                 Self-service portal (FAQs, guides & videos)                    <\/li>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                 Live chat                    <\/li>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                 Product error troubleshooting by phone                    <\/li>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                 Support ticket submission                    <\/li>\n                                <\/ul>\n            <\/div>\n            \n                        \n                    \n            <\/div>\n<\/div><div class=\"actcrm-price-card-container wpb_content_element   vc_custom_1748430821335vertical\">\n        <div class=\"price-sticker\">\n        VIP SERVICE    <\/div>\n        <div class=\"price-card-inner\">\n\n        \n                \n            <div class=\"price-title\">\n                <h2 style=\"font-size: 3rem;\">Enhanced<\/h2>            <\/div>\n            \n               \n            <div class=\"price-bundle\">\n                Experience VIP service with priority queuing, feature guidance by phone, voicemail callback, and more.            <\/div>\n            \n                        <div class=\"price-label\">\n                Upgrade Options Available            <\/div>\n                        \n            \n            \n                    \n                    \n        \n                        <div class=\"price-content\">\n                <p><strong>Includes Standard package, plus:<\/strong><\/p>\n            <\/div>\n                \n\n                        <div class=\"price-feature-list\">\n                <ul>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                Onboarding call                    <\/li>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                Product troubleshooting & how-to guidance by phone                    <\/li>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                Priority queuing                    <\/li>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                Voicemail callback                    <\/li>\n                                    <li>\n                                                <span class=\"check\"><\/span>\n                                                Extended hours phone support                    <\/li>\n                                <\/ul>\n            <\/div>\n            \n                        <div class=\"price-content\">\n                <p style=\"font-size: 2.0rem; font-weight: bold; line-height:1.3;\">\n  To add Enhanced Support to your plan, call <a href=\"tel:1300724327\">1300 724 327 (AU)<\/a> or <a href=\"tel:0800443163\">0800 443 163 (NZ)<\/a>.<\/p>\n            <\/div>\n                        \n                    \n            <\/div>\n<\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1744226474596{margin-bottom: 30px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row el_id=&#8221;main-price-cards&#8221; css=&#8221;.vc_custom_1748430320701{padding-bottom: 75px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner el_class=&#8221;column-contents-middle-align&#8221; width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner el_class=&#8221;price-card-column&#8221; width=&#8221;2\/3&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-120260","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Plans - Act!<\/title>\n<meta name=\"description\" content=\"Check out Act!&#039;s standard support plans or experience VIP service with Enhanced Support for just $10\/user\/month.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.act.com\/au\/support-plans\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Plans - Act!\" \/>\n<meta property=\"og:description\" content=\"Check out Act!&#039;s standard support plans or experience VIP service with Enhanced Support for just $10\/user\/month.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.act.com\/au\/support-plans\/\" \/>\n<meta property=\"og:site_name\" content=\"Act!\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-16T10:08:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.act.com\/wp-content\/uploads\/2020\/11\/act-logo.png\" \/>\n\t<meta property=\"og:image:width\" content=\"250\" \/>\n\t<meta property=\"og:image:height\" content=\"250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.act.com\\\/au\\\/support-plans\\\/\",\"url\":\"https:\\\/\\\/www.act.com\\\/au\\\/support-plans\\\/\",\"name\":\"Support Plans - Act!\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.act.com\\\/au\\\/#website\"},\"datePublished\":\"2025-07-02T00:49:00+00:00\",\"dateModified\":\"2026-06-16T10:08:26+00:00\",\"description\":\"Check out Act!'s standard support plans or experience VIP service with Enhanced Support for just $10\\\/user\\\/month.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.act.com\\\/au\\\/support-plans\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.act.com\\\/au\\\/support-plans\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.act.com\\\/au\\\/support-plans\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.act.com\\\/au\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support Plans\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.act.com\\\/au\\\/#website\",\"url\":\"https:\\\/\\\/www.act.com\\\/au\\\/\",\"name\":\"Act!\",\"description\":\"CRM &amp; 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