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Knowledgebase and Online Assistance
Knowledgebase
We have solutions to many of your questions available in our online knowledgebase. You can search by product (important to narrow your search for ACT! by Sage products only), category, keywords, Answer ID or phrases. You can also provide feedback on the solutions and suggest new knowledge content. Click here to access the Sage Software Knowledgebase.
Frequently Asked Questions New!
We provide easy access to answer many frequently asked questions. Click here to access the frequently asked questions for your ACT! by Sage product.
Live Chat Assistance New!
Assistance is available Mon-Fri, 9:00am to 5:30pm EST.
Non-technical assistance: Customer Service Chat is available to everyone without a login and provides assistance including answering pre-sales questions, placing orders, and registering your software. Click here to begin your Chat Session with a Customer Service Representative now!
Technical assistance: Customer Support Chat is available with a valid Getting Started Warranty, ACT! Advantage, or ACT! Edge Support Plan. A Sage Passport login will be required to access Live Chat Assistance for Support. Click here to login to your passport account then select the "Live Chat Assistance" tab from the top menu bar.
Contact us via E-mail New!
Assistance for less urgent issues is available with a 4-business hour response.
Non-technical assistance: Contact Customer Service to get answers to pre-sales questions, placing orders, and registering your software. Click here to submit your e-mail incident to a Customer Service Representative now!
Technical assistance: E-mail Support is available with a valid Getting Started Warranty, ACT! Advantage, or ACT! Edge Support Plan. A Sage Passport login will be required to submit a support incident. Click here to login to your passport account then select the "E-Mail Us" tab from the top menu bar.
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