Sage currently offers support for the following products:
ACT! by Sage 2010 products including ACT! 2010, ACT! Premium 2010 and ACT! Corporate Edition 2010
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System Requirements |
ACT! by Sage 2009 (version 11.x) products including ACT! 2009 and ACT! Premium Solutions
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System Requirements |
ACT! by Sage 2008 (version 10.x) products including ACT! 2008, ACT! Premium 2008, and ACT! Premium for Web 2008
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System Requirements |
ACT! by Sage 2007 (version 9.0) products including ACT! 2007, ACT! Premium for Workgroups 2007, and ACT! Premium for Web 2007
Note: Support for ACT! 2007 solutions will be discontinued on November 30, 2009. |
System Requirements |
ACT! by Sage for Real Estate 11 products
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System Requirements |
ACT! by Sage for Real Estate 2008 (10.0) products
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System Requirements |
ACT! by Sage for Financial Professionals 11 products
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System Requirements |
ACT! by Sage for Financial Professionals 2008 (10.0) products
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System Requirements |
ACT! Product Support includes: Getting Started Warranty support (see guidelines below), ACT! Advantage, ACT! Edge, and Single Event Support. NOTE: Support products and availability described here are applicable only in the United States and Canada.
The following guidelines should be used regarding Getting Started Support:
Getting Started Support includes phone, chat, and e-mail support for up to 30 days from the date of product purchase. This service is limited to product installation, error messages, and simple database setup or conversion. Your system must meet the minimum system requirements to be eligible for support.
Product
Obsolescence Table
Product
|
Support Plan Sales Discontinued/
Pay-per-call
support terminated |
Recommended Upgrade |
| ACT! 2006 (8.0) |
Support discontinued as of November 30, 2008 |
Upgrade Now to ACT! 2010 |
| ACT! for Palm OSŪ 2.0 |
Support discontinued as of November 30, 2008 |
Upgrade not available |
| ACT! 2005 (7.0) |
Support Discontinued as of November 30, 2007 |
Upgrade Now to ACT! 2010 |
| ACT! Premium for Workgroups 2005 (7.0) |
Support Discontinued as of November 30, 2007 |
Upgrade Now to ACT! Premium 2010 |
| ACT! for Web 2005 (7.0) |
Support Discontinued as of November 30, 2007 |
Call 1-866-903-0006 to upgrade to ACT! Corporate Edition 2010 |
| Versions prior to ACT! 2005 (7.0) |
ACT! versions earlier
than 2005 (7.0) are
no longer supported. |
Upgrade Now to ACT! 2010 or ACT! Corporate Edition 2010 |
For unsupported products, customers are encouraged to visit the ACT! Knowledgebase to see if answers to your questions are available. We also offer a customer community where you can browse for answers, post questions, discuss ideas, and share information about your ACT! experiences.
Customers with a support plan and an obsolete product will receive support through the expiration of the existing support plan. However, you will not be able to renew your support contract unless you upgrade to a supported version of ACT!. If you upgrade prior to the expiration of your support plan, your plan will be transferred to the new product and remain valid until the plan expires.
Third-party add-on products are not supported by Sage. For details go to www.actsolutions.com.
For a complete list of add-on products from Sage Software partners please refer to the specific add-on section.
How to get support for ACT! products
Sage offers multiple ways for you to enhance your knowledge about our products and maximize your potential with ACT!.
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