ACT! Password Disclosure Form - to gain access to your ACT! Database when the Administrative Login (User Name and/or Password) information is unknown.

Once you have filled out this form, click the "Continue to Printable Version" button and a printable version of the form will be loaded with your information included. Print that version out and submit it to our database services department. Instructions on how to submit your database are included in the form below and in the printable version that will load when you hit the "Continue to Printable Version" button at the bottom of the page.

IMPORTANT, For unsupported versions ACT! (6.0 and below): We can only offer Login Disclosure Service if you are upgrading to a currently supported version or have a valid service contract.

Customer Information- * denotes required field
Customer ID:
Call ID:
Name: *
Company:
Address 1: *
Address 2:
City: *
State:
Province
Zip/Postal Code: *
Country:
Voice Phone: *     Extension:
Cell Phone:
Fax:
Email: *

List additional people we can contact or who can contact us about the Login Disclosure. Include their phone number(s).

Contact 1:
Contact 2:
Contact 3:

Database Information

Database Name: *
Version of ACT!: *
Last known Admin User Name:
Last known Admin Password:

Database Information*

Standard User/Password Disclosure: $100.00/database (most completed within 5 days of receipt)
Priority User/Password Disclosure: $200.00/database (most completed within 2 days of receipt)
NOTE: There is no charge for this service for ACT! Advantage or ACT! Corporate Edge Support Plan customers. There is a $50 non-refundable fee for Priority Login Disclosures canceled after work has begun.

Payment Method (choose one)

We do not recommend paying by check. However, if you have a special circumstance that requires you to pay by check, please fax your forms over and send an e-mail message containing your contact information (Name, Company, Phone# and e-mail address) to dbrepair.act@sage.com and someone will contact you to make arrangements.

NOTE: Applicable local taxes may be added to the charges.

Visa        Master Card      American Express      Discover
Cardholder Name:
Once you click the submit button, a form will be created for you to print. You must print this form and then manually fill out the Credit Card number and expiration date.

Backup Information*

If you are sending your database to us, please save all of the version 6x and below component files of your database. Indicate the backup method on the following list, so that we know how to restore your database.

Send us your database using our FTH site; be sure to put the contact name from the forms on the subject line:
https://sagesoftware.thruinc.net/dropboxcommon.aspx?toemail=dbrepair.act@sage.com

If you need assistance with getting your database to us after you have faxed over the forms, please contact us directly by phone at 770-492-6477 or by email at dbrepair.act@sage.com.

NOTE: DO NOT SEND US YOUR DATABASE THROUGH EMAIL OR ON MEDIA THROUGH THE MAIL.

Return Shipping Information

ACT! Data Recovery wants to disclose your Login (User Name and/or Password) information to you as soon as possible. Unless otherwise specified: for version 6.0 and prior we will e-mail you your Login information or call you on the telephone, depending on how you filled out the forms; and for all later versions we will call you to connect to your computer and resolve your Login information remotely.

NOTE: Once you click the "Continue to Printable Version" button, a form will be created for you to print. You must print this form and sign the form. Fax the signed form to the fax number that appears at the bottom of the printed form.