ACT! Database Repair Service – If your database is giving error messages or will not open and Technical Support has determined the database is damaged, we can, in most instances, repair your database.

Once you have filled out this form click the "Continue to Printable Version" button and a printable version of the form will be loaded with your information included. Print that version out and submit it to our database services department. Instructions on how to submit your database are included in the form below and in the printable version that will load when you hit the "Continue to Printable Version" button at the bottom of the page.

Customer Information- * denotes required field
Customer ID:
Call ID:
Name: *
Company:
Address 1: *
Address 2:
City: *
State:
Province:
Zip/Postal Code: *
Country:
Voice Phone: *     Extension:
Cell Phone:
Fax:
Email: *
List additional people we can contact or who can contact us about the recovery. Include their phone number(s).
Contact 1:
Contact 2:
Contact 3:
Database Information
Database Name: *
Version of ACT!: *
Last known Admin User Name:
Last known Admin Password:
Describe the Problem (error codes/symptoms):*
Service Charges*

Generally the cost of the repair is based on the number of contacts. Below are the estimated costs, based on the number of contacts in your database.

1-1000 | $250 10,001-12,500 | $875 35,001-45,000 | $1500
1,001-2,500 | $375 12,501-15,000 | $1000 45,001-60,000 | $1625
2,501-5,000 | $500 15,001-20,000 | $1125 60,001-75,000 | $1750
5,001-7,500 | $625 20,001-25,000 | $1250 75,001 or more | $1875
7,501-10,000 | $750 25,001-35,000 | $1375

Standard Database Repair Service
No Additional Fee
Priority Database Repair Service
+$250.00 for databases under 2,500 contacts
+$500.00 for databases with 2,501 or more contacts

NOTE: 10% Discount is available for ACT! Advantage or ACT! Corporate Edge Support Plan customers. There is a $50 non-refundable fee for Priority Repair Services canceled after work has begun.

Payment Method (choose one)*

We do not recommend paying by check. However, if you have a special circumstance that requires you to pay by check, please fax your forms over and send an e-mail message containing your contact information (Name, Company, Phone# and e-mail address) to dbrepair.act@sage.com and someone will contact you to make arrangements.

NOTE: Applicable local taxes may be added to the charges.

Visa MasterCard American Express Discover
Cardholder Name:
Once you click the submit button a form will be created for you to print. You must print this form and then manually fill out the Credit Card number and expiration date.

Backup Information*

Backup Method

ACT! Backup
PKZip/WinZip compatible compression software

Send us your database using our FTH site; be sure to put the contact name from the forms on the subject line:
https://sagesoftware.thruinc.net/dropboxcommon.aspx?toemail=dbrepair.act@sage.com

If you need assistance with getting your database to us after you have faxed over the forms, please contact us directly by phone at 770-492-6477 or by email at dbrepair.act@sage.com.

NOTE: DO NOT SEND US YOUR DATABASE THROUGH EMAIL OR ON MEDIA THROUGH THE MAIL.

What files to send:

For ACT! by Sage 2007/2006/2005 or ACT! by Sage Premium for Workgroups 2007/2006/2005: Each database consists of 3 files and a folder. Normally, the only files we would need are 2 primary files (zipped up while SQL is turned off), the database name with three-letter extensions: .ADF and .ALF or the last ACT! Backup file that was created.

For ACT! 6.0 and below: Each database consists of several files, normally 14-24 files per database depending upon the ACT! version. Each file contains the database name with a different three-letter extension. Please include all files when you send us the database. The Knowledge Center has the complete information for version 6.0 and below component files.

Important: Once the database is sent in for service all changes to the original database must be tracked outside of the database on paper (for later reentering) or the database should not be used for editing data (only use for viewing the data). This is important because the old database data will not be combined with the repaired database once it is returned. Additional fees may apply if data has been changed once work has begun.

Return Shipping Information

ACT! Data Recovery wants to return your database to you as soon as possible. We will return your database to you via our FTH site.

NOTE: Once you click the "Continue to Printable Version" button a form will be created for you to print. You must print this form and sign the form. Fax the signed form to the fax number that appears at the bottom of the printed form.