If your database has been damaged by power outages or machine failures, we can help with a service to repair your files.
Do I need database repair?
To help determine if the difficulties you're experiencing are due to damage to the database and if you should use the ACT! by Sage database repair services, and you have a supported version of ACT!, please contact technical support first.
For older versions of ACT! (version 6 and earlier):
- We are no longer offering repair services for versions ACT! 6.x and earlier. If you need a database repair for an older version of ACT!, please contact one of the following ACT! Certified Consultants:
- If you are converting to a currently supported version you can try these documents first before sending the database to a ACT! Certified Consultant for service as they maybe able to resolve the damage.
Try the following documents from the ACT! online Knowledge Base:
For ACT! by Sage and ACT! Premium for Workgroups by Sage 2007, 2006, or 2005:
Each database consists of 3 files and a folder. Normally, if we need your database to be sent in, the only files we would need are 2 files, the database name with three-letter extensions: .ADF and .ALF or the last ACT! Backup file that was created.
GETTING STARTED
If you need database repair, our technicians will use their expertise to recover your valuable data. To use this service, follow these steps:
- Complete the Database Repair Form and fax your completed form to (770) 717-6526.
- Submit your database using our Secure File Transfer site. Please make sure to include the contact name from the forms on the subject line.
If you need assistance with getting your database to us after you have faxed the forms, please contact us at 770-492-6477 or e-mail us at dbrepair.act@sage.com.
IMPORTANT NOTES:
- DO NOT SEND YOUR DATABASE VIA E-MAIL OR ON MEDIA THORUGH POSTAL MAIL.
- We must receive the database and Database Repair Form, including payment information before the database will be put in line for repair. Each database must have its own Database Repair Form and payment.
- If you're submitting your database for password removal, please use the ACT! Password Removal Service. The ACT! Database Repair Service document is only for requesting ACT! Database Repairs.
SERVICE LIMITATIONS
- We cannot guarantee the amount of data, if any, that can be recovered.
- Some database structure and/or record information may not be recoverable.
- If we determine that not all data can be recovered, we'll call you for approval before completing the repair.
- As each database repair is different, we cannot guarantee the amount of time spent on the repair.
- Most Standard Repairs are completed within 7 to 10 business days.
- Most Priority Repairs are completed within 1 to 5 business days.
- If the technician determines that there is significant data loss, you'll be contacted. At that time, you'll have the option to cancel the job.
- If you cancel a job after work has begun, you won't be charged the full repair fee. However, if you select Priority service, there is a priority cancellation fee of $50.
- The repair fee will not be levied until the repair is completed.
Once the database is sent in for service all changes to the original database must be tracked outside of the database on paper (for later reentering) or the database must not be used for editing data only viewing the data. This is important because the old database data will not be mixed with the repaired database once it is returned. Additional fees may apply if data has been changed once work has begun. |
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