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Q. What is ACT!?
A. ACT! is the #1 selling contact and customer manager that helps you organize contact information, manage daily responsibilities, and communicate more effectively to improve your productivity. With over 2.7 million users and 41,000 corporate customers, ACT! has maintained its position as #1 for 20 years because it’s renowned for being easy to learn and use, and is an effective solution for anyone who regularly works with contacts. [top]
Q. What is a contact and customer manager?
A. A contact and customer manager allows you to manage all tasks and information related to developing
and maintaining relationships with the people, groups, and companies with whom you do business. Contact and customer management software provides you with a 360-degree view of your contact information so you don’t have to jump from one application to another to complete a task, plan your day, or execute your sales strategies.
Q. Who typically uses ACT!?
A. Because ACT! can be used by anyone with contacts or customers, ACT! users include those from a variety of industries like:
- Business owners and managers who need to track customers, prospects, vendors, and business associates.
- Sales professionals and consultants who need to manage clients and prospects.
- Real estate agents who need to maintain relationships with buyers, sellers, referrers, property owners, and other agents.
- Bankers, financial planners, and brokers who need to maintain contacts with clients, build financial strategies, and communicate with financial product providers.
- Public relations and advertising professionals who need to manage clients, media, prospects, writers, designers, and vendors.
- Recruiters who need to track job candidates and clients to match job seekers and employers efficiently.
- Seminar and training professionals who need to manage interactions with instructors, promoters, attendees, facility managers, and equipment suppliers.
- Manufacturers’ representatives who need to track transactions and interactions with manufacturers and customers. [top]
Q. What ACT! solutions are available?
A. You have a variety of options available to you to meet your evolving business needs with ACT! solutions like:
- ACT! by Sage
- ACT! by Sage Premium
- ACT! by Sage Premium for Web
- ACT! vertical solutions including options for Real Estate and Financial Services professionals
- Mobile access options for Palm OS, Pocket PC, and BlackBerry
- Accounting integration options for Peachtree, QuickBooks, MAS, and more
Q. What are the differences between ACT! and ACT! Premium solutions?
A. ACT! is designed for individuals, sales professionals and sales teams of up to 10 users who share data1. ACT! Premium solutions (ACT! Premium and ACT! Premium for Web) are for sales teams, small businesses, and corporate workgroups who require greater scalability2and data sharing, more flexible deployment options, advanced workgroup functionality, and additional administration and security features. [top]
Q. What are the differences between the EX Edition and ST Edition?
A. Both editions offer the same great feature set to accommodate your workgroup or team. The key difference lies with the database engine and scalability. The EX Edition ships with Microsoft® SQL Server™ 2005 Express Edition, and the ST Edition ships with both SQL Server 2005 Express Edition and SQL Server 2005 Standard Edition. With a different database engine comes a different recommendation for scalability or networked user counts.
Q. Do you have a hosted solution?
A. Sage Software does not currently provide a hosted solution, however, many partners and ACT! Certified Consultants (third party) maintain ACT! Premium for Web licenses on their equipment for their customers. In this “IT Maintenance” model ACT! licenses remain the property of the customer and are non-transferable to others. Those licenses are maintained by the third party on behalf of the customer. [top]
Q. Do you have a version that works with Apple® Macintosh®?
A. Yes. Apple Macintosh computers that feature a dual boot Microsoft® Windows® OS feature can run ACT! 2008 (10.0.1) on the Window OS and are supported as long as the PC meets listed minimum system requirements. See system requirements. [top]
Q. What is the ACT! solutions’ support policy?
A. Your purchase of ACT! solutions include Getting Started Support. Getting Started Support includes phone support for up to 30 days from the date of product registration. Getting Started Support is limited to product installation, error message, and simple database setup or conversion. Your system must meet the minimum system requirements to be eligible for support. Call 1-800-992-4564 to get started. For support after that, you may purchase a support plan or purchase service on a Pay-Per-Call basis.
Q. What is Product Activation and how does it work?
A. ACT! Product Activation is a technology designed to protect you from purchasing pirated software. ACT! Product Activation is a quick and easy process and is part of the general process of product registration. You will be prompted to register when you first launch the product. Follow the wizard to submit your registration information and serial number via Internet or phone activation methods. If you do not register and activate, the product will run in trial mode until you do, for up to 30 days. After that time, the product will not run unless you register and activate.
Q. What is the return policy for ACT! solutions?
A. You may return ACT! solutions for any reason if you are unsatisfied within 60 days of the date the product was shipped to you for a full refund. [top]
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