ENEWS > FALL 2007

Spotlight on ACT! Customers

"The single most important act I perform everyday is turning ACT! on to receive my Activity alerts. As I begin making calls based on these alerts, the notes and history are at my fingertips, which is very helpful when calling people I otherwise can't remember, much less my conversations with them from months earlier! I can input the conversation in ACT! as well as set another alert to call again. It doesn't hurt to put your wife and her family's names into the ACT! either. Combined with all of their important dates ACT!, has allowed me to also become son-in-law #1! I've tried them all, but only ACT! has truly made my job, at work AND home, easier. Thanks ACT!."

Jim Sampair
Using ACT! since: 2006

"Our social services company helps families caring for a loved ones with a developmental disabilities to take a break from that care – this is known as Respite Care. We are a state-funded, family-run organization that has grown tremendously over the past two years. By customizing ACT! to meet our customer service and recruiting needs, it has given us the ability to maintain that smaller organization feel. We are able to lookup information quickly and provide the level of personable customer service that our families need. ACT! also allows us to match the needs of our customers (families we serve) and match them with the skills of our available Respite Workers (employees), which is key to our operation. I know ACT! works well for sales-oriented businesses, but I would highly recommend it for social and human service organizations as well!"

Sharon M. Francis, Channel Islands Social Services
Using ACT! since: 2006

"I am the local GE Platinum Water Treatment Dealer and use ACT! to track prospects and customers. I also schedule service calls and reminders based on installations and visits. Not only do I use ACT! for work, I also use ACT! in my personal life as I am an Ambassador at the Greater Boca Raton Chamber of Commerce. My role includes welcoming new members and referring prospects. When I meet a new member, I always get their business card and enter it into ACT!. I follow-up with the new members to ensure they are maximizing their experience with the chamber. ACT! has helped me form deeper relationships that I would have lost in the past."

John Schneyer, Water Champs, Inc.
Using ACT! since: 2006

"I am an independent sales rep and rely on ACT! to keep me in touch with my accounts. Working from a home office, I appreciate the discipline ACT! gives me. The reminders are beyond helpful so that I remain professional and maintain integrity with my accounts. I do what I say with ACT! reminding me! ACT! is an easy tool, not labor intensive. It does not slow me down with fields that HAVE to be filled in – and may be updated as I find out more information on an account or prospect. I like the flexibility, and find it especially helpful when talking to customers having all the information regarding their account easily accessible. I cannot say enough about ACT!. I have recommended it to many of my friends and business acquaintances."

Kathleen Nelson, mypremierecall.com
Using ACT! since: 2005

"I ACT! with careful and prudent spending, purposively to make my company efficient and productive. But then there are so many reasons we use ACT! that go beyond cost. There is all the value that comes with the cost. ACT! is widely used and has an incredible presence in the industry. This provides all kinds of support including support groups and third party add-ons. When I hire an employee, I ask if they know how to use ACT!. Consistently, I find applicants that are fluent in ACT!. This saves me a tremendous amount of training time. I could go on and on. Asking someone to tell how they ACT! in 250 words or less is the hardest thing I have ever had to do with ACT!."

Sandy Hamm, SCH Information Services, Inc., dba Newsfinder
Using ACT! since: 2002

Read more success stories

Tell us! How do you ACT!?
http://www.act.com/community/fanatic/form/