Upgrade Pricing & Support Obsolescence Policies
Upgrade Pricing Obsolescence Policy
Sage's Upgrade Pricing Obsolescence Policy is to honor upgrade pricing for customers with the current release and, in most cases, two prior releases of a product. If you're using a version of Sage ACT! older than that, you’re not eligible for upgrade pricing and will instead need to purchase Sage ACT! at new pricing.
Upgrade to Sage ACT! Pro 2012 or Sage ACT! Premium 2012.
Products Eligible for Upgrade Pricing:
| Sage ACT! 2012 (14.x) products |
System Requirements |
| Sage ACT! 2011 (13.x) products |
System Requirements |
| ACT! by Sage 2010 (12.x) products, ACT! by Sage for Real Estate 2010 (12.x) products*, and ACT! by Sage for Financial Professionals 2010 (12.x) products* |
System Requirements |
| ACT! by Sage for Real Estate 2009 (11.x) products* and ACT! by Sage for Financial Professionals 2009 (11.x) products* |
System Requirements |
*Requires an upgrade to Sage ACT! Pro 2012 or Sage ACT! Premium 2012.
Products Not Eligible for Upgrade Pricing Beginning June 1, 2012:
| ACT! by Sage 2009 (11.x) and prior versions |
|
Support Obsolescence Policy
Sage's Support Obsolescence Policy is to support the current release and, in most cases, two prior releases of a product. Customers with an active support plan that are using an obsolete product will receive support through the expiration of the existing support plan. You're not able to renew your support contract unless you upgrade to a supported version of Sage ACT!. If you upgrade prior to the expiration of your support plan, your plan will be transferred to the new product and remain valid until the plan expires.
For access to support, you must have a current support plan.
Customers using unsupported products are encouraged to upgrade to Sage ACT! Pro 2012 or Sage ACT! Premium 2012 and purchase a support plan. You may also visit the Sage ACT! Knowledgebase and Sage ACT! Online Community to browse for answers, post questions, discuss ideas, and share information about Sage ACT!.
Products Currently Supported by Sage:
| Sage ACT! 2012 (14.x) products |
System Requirements |
| Sage ACT! 2011 (13.x) products |
System Requirements |
| ACT! by Sage 2010 (12.x) products, ACT! by Sage for Real Estate 2010 (12.x) products*, and ACT! by Sage for Financial Professionals 2010 (12.x) products* |
System Requirements |
| ACT! by Sage for Real Estate 2009 (11.x) products* and ACT! by Sage for Financial Professionals 2009 (11.x) products* |
System Requirements |
Products Not Supported by Sage:
| ACT! by Sage 2009 (11.x) products, ACT! by Sage for Real Estate 2008 (10.0) products, ACT! by Sage for Financial Professionals 2008 (10.0) products, and ACT! for Palm OS3.0 |
Support discontinued as of
November 30, 2011 |
| ACT! by Sage 2008 (10.x) products, ACT! by Sage for Financial Professionals 2007 (9.x) products, and ACT! by Sage for Real Estate 2007 (9.x) products |
Support discontinued as of
November 30, 2010 |
| ACT! by Sage 2007 (9.x) products and ACT! by Sage Premium for Real Estate 2006 (8.x) |
Support discontinued as of
November 30, 2009
|
| ACT! by Sage 2006 (8.x) products and ACT! for Palm OS® 2.0 |
Support discontinued as of
November 30, 2008 |
| ACT! by Sage 2005 (7.x) products |
Support discontinued as of
November 30, 2007
|
| ACT! 6.x and prior versions |
Support discontinued |
