Obsolescence Policy
Sage currently offers support for the following products:
Product Obsolescence Table
| Product |
Support Plan Sales Discontinued/
Pay-per-call support terminated |
Recommended Upgrade |
| ACT! by Sage 2009 (version 11.x) products including ACT! 2009 and ACT! Premium Solutions |
Support discontinued as of
November 30, 2011 |
Upgrade Now to Sage ACT! 2012 |
| ACT! by Sage for Real Estate 2008 (10.0) products |
Support discontinued as of
November 30, 2011 |
Upgrade Now to Sage ACT! 2012 |
| ACT! by Sage for Financial Professionals 2008 (10.0) products |
Support discontinued as of
November 30, 2011 |
Upgrade Now to Sage ACT! 2012 |
| ACT! for Palm OS(R) 3.0 |
Support discontinued as of
November 30, 2011 |
Upgrade not available |
| ACT! by Sage 2008 (version 10.x) products including ACT! 2008, ACT! Premium 2008, and ACT! Premium for Web 2008, ACT! by Sage for Financial Professionals 2007 (9.x), ACT! by Sage Premium for Financial Professionals 2007 (9.x), ACT! by Sage for Real Estate 2007 (9.x), ACT! by Sage Premium for Real Estate 2007 (9.x) |
Support discontinued as of
November 30, 2010 |
Upgrade Now to Sage ACT! 2012 |
| ACT! by Sage 2007 (9.0) products including ACT! 2007, ACT! Premium for Workgroups 2007, and ACT! Premium for Web 2007, ACT! by Sage Premium for Real Estate 2006 (8.x) |
Support discontinued as of
November 30, 2009 |
Upgrade Now to Sage ACT! 2012 |
| ACT! 2006 (8.0) |
Support discontinued as of
November 30, 2008 |
Upgrade Now to Sage ACT! 2012 |
| ACT! for Palm OS® 2.0 |
Support discontinued as of
November 30, 2008 |
Upgrade not available |
| ACT! 2005 (7.0) |
Support Discontinued as of
November 30, 2007 |
Upgrade Now to Sage ACT! 2012 |
| ACT! Premium for Workgroups 2005 (7.0) |
Support Discontinued as of
November 30, 2007 |
Upgrade Now to Sage ACT! 2012 |
| ACT! for Web 2005 (7.0) |
Support Discontinued as of
November 30, 2007 |
Call 1-866-873-2006 to upgrade to Sage ACT! 2012 |
| Versions prior to ACT! 2005 (7.0) |
ACT! versions earlier than 2005 (7.0) are no longer supported. |
Upgrade Now to Sage ACT! 2012 |
For unsupported products, customers are encouraged to visit the Sage ACT! Knowledgebase to see if answers to your questions are available. We also offer a customer community where you can browse for answers, post questions, discuss ideas, and share information about your Sage ACT! experiences.
Customers with a support plan and an obsolete product will receive support through the expiration of the existing support plan. However, you will not be able to renew your support contract unless you upgrade to a supported version of Sage ACT!. If you upgrade prior to the expiration of your support plan, your plan will be transferred to the new product and remain valid until the plan expires.
Third-party add-on products are not supported by Sage. For details go to www.actsolutions.com. For a complete list of add-on products from Sage partners please refer to the specific add-on section.
